AXS sucks! … and Let Me Tell You Why.

From Jake:

In Episode 101, my “What’s Bruin With You” focused on my recent experience with AXS Ticket Service. Here are the emails that I was reading from:

This is my original message (sent after my father died and I realized I couldn’t use the tickets):

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These tickets were bought in December of 2015, and I remembered the “Ticketless Ticket” language when I purchased them, but I still wanted to find out if I had any control over the tickets I bought (which cost around $370 total including $40 in “service” fees). Here was the response from AXS:

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Knowing the language used in the transaction when I originally bought the tickets, I did not have a lot of optimism that I would be able to easily transfer or sell the tickets. However, I was not expecting an over the top “Hey! Screw You! And Aren’t You Happy!” response from ole’ GeeGee and AXS. Here is my response to their answer:

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As a result of these policies, I had to sell the tickets at a significant loss (for an artist that sold out 8 shows), and in order to complete the transfer of the tickets, I had to appear in person at Staples Center on the night of the concert (the night before I had to eulogize my father).  This process was made even more difficult because the credit card that I used to buy the tickets in December 2015 had to be replaced in the long period of time between the purchase and the concert date.

At the end of the day, I spent $370 for the right to attend a concert without any of the traditional controls that traditionally go with buying tickets to a live event. This change in the normal protocol benefits no one but the ticket company and makes everything harder on the consumer. Thanks for your service AXS, and when I say Thank You, I mean I mean go to hell.



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